By creating an account, clicking “I Agree”, or otherwise using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you do not agree, do not use the Service. The Service is operated by Amanda Solutions, a company organized under the laws of Costa Rica (“Amanda Solutions”, “we”, “us”).
1. Definitions
- Account — the credentials and configuration that identify your team in the Service.
- Dedicated Workspace — the isolated database and subdomain we provision for paying customers.
- Sandbox Trial — the shared demo environment used for 14-day evaluations. Not intended for real business data.
- Customer Data — all data, text, files, and content you upload, import, or generate through the Service.
- Plan — the subscription tier (Books, Operations, Scale, or Enterprise) you have selected.
- Billing Cycle — the recurring monthly or annual period for which you are billed.
- Setup Fee — the one-time fee charged at the start of a paid subscription to cover provisioning, migration, and onboarding work.
2. Account and eligibility
You must be at least 18 years old and legally capable of entering into binding contracts in your jurisdiction. The Service is intended for business use only.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account. Notify us immediately at security@amandasolutions.com if you suspect unauthorized access.
Each Dedicated Workspace must designate one primary administrator who is authorized to make billing and plan decisions on behalf of the company. You may change the primary administrator at any time by written notice.
3. The Service
3.1 Two distinct environments
Amanda Solutions operates two separate environments:
- Sandbox Trial — a shared, multi-tenant evaluation environment at
/register. Sandbox data is seeded with sample records, may be reset at any time without notice, and is not suitable for real business data. We make no guarantees of uptime, backup, or confidentiality in the Sandbox. - Dedicated Workspace — for paying customers. We provision a brand-new, isolated database and a dedicated subdomain (e.g.
customer.amandasolutions.com) within 24 to 48 hours of your order. Customer Data in a Dedicated Workspace is never co-mingled with data from another customer.
3.2 Service availability
We strive to keep the Service available, subject to scheduled maintenance and the Service Level Agreement in Section 12. The Service is provided “as is” and “as available”.
3.3 Updates and changes
We may update, improve, or modify the Service at any time. We will not knowingly remove or materially degrade a feature that is core to your plan without at least 30 days' notice.
4. Plans, pricing, and setup fees
Current prices, plan contents, and resource allocations are published at /#pricing and are incorporated into these Terms by reference.
4.1 Setup fees
Each Plan has a one-time Setup Fee charged at the time your order is accepted, before provisioning begins.
- Books: $99 — Dedicated Workspace provisioning only. Self-serve onboarding with docs and videos.
- Operations: $249 — provisioning, data migration assistance, and a one-hour live training session.
- Scale: $499 — provisioning, full data migration, and two live training sessions.
- Enterprise: custom — scoped and quoted per engagement.
Setup Fees are non-refundable once provisioning work has begun.
4.2 Billing
- Monthly billing — charged in advance on the same day each month.
- Annual billing — charged once per year in advance. Annual subscribers receive two months free (pay for 10 months, receive 12), and Setup Fees on Operations and Scale are reduced by 50%.
- All amounts are in United States Dollars (USD) unless otherwise agreed.
- You are responsible for any applicable taxes (sales tax, VAT, IVA, withholding).
4.3 Late payment
If we are unable to charge your payment method, we will retry for 7 days and notify you. After 14 days of non-payment, your Dedicated Workspace may be placed in read-only mode. After 30 days, we may suspend the Workspace. After 60 days, we may terminate your Account and delete your Workspace per Section 21 (Data Retention and Deletion).
5. Price adjustments
5.1 General right to adjust
We may change our published prices at any time. Price changes will take effect no sooner than 30 days after notice is sent to the billing email on record.
5.2 Annual subscribers
If you are on an annual billing cycle, any price change will not apply to the billing period you have already paid for. Your price remains fixed until your next renewal.
5.3 Infrastructure pass-through
If our underlying infrastructure providers (Supabase, Vercel, Google Cloud, AWS, payment processors, etc.) increase their prices in aggregate by more than 15% during any 12-month period, we reserve the right to pass through a proportional adjustment to Plan prices with 30 days' notice — even mid-cycle for monthly subscribers. Annual subscribers remain protected until renewal.
5.4 Your right to cancel
If you disagree with any price change, you may cancel your subscription before the change takes effect. We will refund any unused portion of a prepaid annual cycle on a pro-rata basis in this specific case.
6. Resource limits and upgrades
Each Plan includes a specific Dedicated Workspace configuration: RAM, database size, file storage, concurrent connections, and egress bandwidth. Current allocations are published at /#pricing.
6.1 Monitoring and notifications
We monitor resource usage on every Dedicated Workspace. If your workspace consistently exceeds 80% of its allocated RAM for two consecutive weeks, approaches its connection limit, or experiences performance degradation caused by exceeding plan limits, we will notify the billing and admin email addresses, identify the bottleneck, recommend a specific upgrade path, and offer to schedule the upgrade at your convenience.
6.2 Consent required for upgrades
We will never automatically upgrade your Plan without your written consent. If you decline an upgrade and your workspace continues to exceed plan limits, you acknowledge that:
- Performance degradation is not covered by the SLA while your workspace is operating outside its allocated capacity.
- We may apply soft throttling (longer query timeouts, deferred heavy reports) to protect your workspace from failure.
- If your storage exceeds 150% of the allocated size, we reserve the right to charge overage at published rates with 30 days' notice.
6.3 Downgrades
You may downgrade at the end of your current Billing Cycle by written notice at least 10 days before renewal. Before we apply the downgrade, we will verify that your workspace fits within the target Plan's limits. If it does not, the downgrade will not proceed until your usage is within limits.
7. Data ownership
You retain all right, title, and interest in and to Customer Data. Amanda Solutions acquires no ownership rights. You grant us a non-exclusive license to host, store, transmit, display, and process Customer Data solely as necessary to provide the Service.
You can export your Customer Data at any time. Upon termination, we will provide one complimentary full export within 14 days of your request, provided the request is made within 30 days of termination.
For the purposes of applicable data protection law (Ley 8968 in Costa Rica, GDPR in the EU, LGPD in Brazil), Amanda Solutions acts as a data processor and you act as a data controller with respect to personal data uploaded into the Service.
8. Acceptable use
You agree not to, and not to allow any third party to:
- Use the Service to violate any law or regulation;
- Upload or transmit malicious code, viruses, or harmful content;
- Attempt to gain unauthorized access to the Service or to other customers' workspaces;
- Reverse engineer, decompile, or disassemble the Service;
- Use the Service to build a competing product;
- Resell or sublicense the Service without our written consent;
- Store payment card data in fields not explicitly designed for that purpose;
- Upload Protected Health Information unless you are on an Enterprise Plan with a signed Business Associate Agreement;
- Send unsolicited bulk email from the Service.
We reserve the right to suspend or terminate Accounts that violate this Section without prior notice if the violation presents an immediate risk.
9. Intellectual property
The Service, including all software, design, text, graphics, and trademarks, is owned by Amanda Solutions. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service.
10. Confidentiality
Each party agrees to protect the other's Confidential Information with at least the same degree of care it uses for its own, and in no event less than reasonable care. Customer Data is considered your Confidential Information.
11. Security
We implement commercially reasonable safeguards to protect Customer Data: row-level security, TLS 1.2+ in transit, encryption at rest, daily backups with 7-day retention (14-day point-in-time recovery on Scale), access controls, and regular subprocessor security reviews.
We will notify you in writing without undue delay (and within 72 hours) upon becoming aware of any unauthorized access to or disclosure of your Customer Data.
12. Service Level Agreement
12.1 Targets
- Sandbox Trial: no SLA
- Books: best effort, no service credits
- Operations: 99.5% monthly uptime — 10% service credit per 0.5% below target
- Scale: 99.9% monthly uptime — 15% service credit per 0.1% below target
- Enterprise: per contract, typically 99.95%+
12.2 Exclusions
Uptime calculations exclude scheduled maintenance announced 48 hours in advance, emergency security patches, Customer-caused outages, force majeure, third-party outages outside our reasonable control, and performance issues while a workspace is operating outside its allocated capacity.
12.3 How to claim
Notify us at support@amandasolutions.com within 30 days of the incident. Service Credits are applied to your next invoice and are your sole and exclusive remedy for any SLA failure.
13. Warranties and disclaimers
The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, except as set out in the SLA.
14. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Amanda Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of tours or bookings, business interruption, or loss of goodwill.
Our total cumulative liability to you for any and all claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
15. Refund policy
- Setup Fees: non-refundable once provisioning has begun.
- Monthly subscriptions: non-refundable. You may cancel any time and will not be charged for the following month.
- Annual subscriptions: non-refundable except for (a) a price change you reject under Section 5.4, or (b) a material, uncured breach by us — in both cases, pro-rata refund of unused months.
- First 7 days on Books or Operations: full refund (minus Setup Fee) if you cancel due to a product defect.
16. Indemnification
You agree to defend, indemnify, and hold harmless Amanda Solutions from any claims arising from your breach of these Terms, your Customer Data, or your violation of any law or third-party rights.
We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights, subject to the Limitation of Liability in Section 14.
17. Termination
17.1 By you
You may terminate your Account at any time by written notice to billing@amandasolutions.com. Termination takes effect at the end of your current Billing Cycle.
17.2 By us — for convenience
We may terminate your Account for convenience with 60 days' prior written notice, refunding any unused portion of a prepaid annual cycle.
17.3 By us — for cause
We may terminate your Account immediately upon written notice if you materially breach these Terms and fail to cure within 15 days, become insolvent, or violate the Acceptable Use policy in a way that presents immediate risk.
18. Suspension
We may suspend your Account if we reasonably believe your use poses a security or availability risk, if you are in arrears on payment, or if we are required to do so by law. We will restore access promptly once the issue is resolved.
19. Subprocessors
We use the following subprocessors:
- Supabase Inc. — database, authentication, file storage (United States)
- Vercel Inc. — hosting, CDN, serverless functions (United States)
- Google LLC — maps and location services (Global)
- Anthropic PBC — AI assistant feature on Scale plan only (United States)
We will provide 30 days' notice before adding or replacing a subprocessor. If you object, you may terminate and receive a pro-rata refund of any prepaid, unused portion of your annual cycle.
20. Data retention and deletion
- Upon termination, your Dedicated Workspace is set to read-only for 14 days.
- During this window, you may request one complimentary full data export.
- 30 days after termination, we permanently delete your Dedicated Workspace, including Customer Data and backups.
- Aggregated, de-identified metadata may be retained for analytics and product improvement.
21. Changes to these Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email and by posting a notice in the Service. Your continued use of the Service after the effective date of an update constitutes acceptance. If you do not agree, you must stop using the Service and may terminate your Account.
22. Governing law and disputes
These Terms are governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the civil courts of San José, Costa Rica, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
23. Miscellaneous
- Entire agreement. These Terms, together with any Order Form or DPA, are the entire agreement between the parties.
- Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger or sale of substantially all of our assets.
- Severability. If any provision is held invalid, the rest remain in effect.
- No waiver. Our failure to enforce a right is not a waiver of that right.
- Force majeure. Neither party is liable for failures due to causes beyond its reasonable control.
- Notices. Notices to us:
legal@amandasolutions.com. Notices to you: the billing email on record. - Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
Contact
Questions about these Terms? Email us at legal@amandasolutions.com.
Amanda Solutions — San José, Costa Rica.